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Warranty/Exchanges

Trexist will not guarantee any product that has been lost or damaged by accident, neglect or misuse; including any product that has been altered. This warranty only applies to the original purchaser. Any replaced product will remain under warranty only during the remaining warranty period of the original product purchase 1 Year for Crash, Ride & HH Cymbals. Splash & EFX Cymbals have zero warranty

30-DAY MONEY BACK GUARANTEE

Our 30-day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with an exchange or full refund if the item has not been used or damaged.

CREDITS TO YOUR CHARGE CARD

Credit Card and PayPal purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 3- 4 weeks from the date that Trexist has received your return item to be credited.

NON- REFUNDABLE ITEMS

Custom cymbal orders will not be refunded in any circumstance but you have the option to make and exchange with in 30 days.

SHIPPING CHARGES

Shipping charges, including Special Handling and any other related costs, are non-refundable. If you receive any portion of your order damaged, please contact us prior to returning the items. Trexist will not reimburse you for unauthorized shipping expenses incurred.

If we request that you return the merchandise to us, we may reimburse you for Full or Zero return shipping expenses at our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.

If you have any questions feel free to email us info@trexistcymbalsusa.com

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